Help Center


Return & Refund Policy

What is your refund policy?

Can I return my order?

Under what circumstances can I return my order?

What is your returns procedure?

Can I exchange my glasses for a different pair of glasses?

I have returned my order within 14 days. When can I expect my refund?

Warranty Policy

What is Glassic’s warranty term?

What if my frame breaks?

What is covered within the warranty?

Where do you ship orders to?


How much do I pay for Shipping?

How do I track my order?

How long will it take for my glasses to reach me?


What’s so great about Glassic’s eyewear?

Are your sunglasses lenses UV protected & Polarised?

What does polarised mean?

​How do I know which frame fits me the best?

Prescription Lenses

What do I need to order lenses?

Can you make lenses for high powers? Do you offer high index (ultra-thin lenses)?

I don’t see any Bi-Focal lenses on your site. Why?

How do Progressive lenses work exactly?

What are prescription sunglasses?

What are polarised sunglasses?

How is the cost of your lenses determined?

How do I use your prescription tool?

I don’t understand the values in my prescription. Can I send it you instead of providing it online?

What is Pupillary Distance? How can i measure it?

Do you accept contact lens prescriptions for glasses?

Oops! I entered some wrong values in your prescription tool. What should I do now?

Care & Maintenance

I just got my spanking new pair of glasses! How do I take care of them??

What should I NOT do to them?

My glasses keep slipping off my face! How do I fix them?

International Orders & Shipping

How do we ship out international orders?

How long would it take for the package to reach me?

What about import duties?

What are your returns & refund policy for international shipments?

Why can't Glassic pay the duties and taxes for me? I'm willing to pay for them at the time of purchase.

Why am I being charged by the shipping carrier for the duties and taxes? I thought these fees are applied by my country's customs department?

Can Glassic indicate on the customs forms that the package is gift or that it has no value so I don't have to pay any taxes or fees?

The duties and taxes are too expensive! Can I send the package back to you and cancel my order?

Why doesn't Glassic try to estimate the duties and taxes for me so I know how much to expect to pay?