Help Center

FAQs

Return & Refund Policy

What is your refund policy?

Can I return my order?

Under what circumstances can I return my order?

What is your returns procedure?

Can I exchange my glasses for a different pair of glasses?

I have returned my order within 14 days. When can I expect my refund?

Warranty Policy

What is Glassic’s warranty term?

What if my frame breaks?

What is covered within the warranty?

Where do you ship orders to?

Shipping

How much do I pay for Shipping?

How do I track my order?

How long will it take for my glasses to reach me?

Products

What’s so great about Glassic’s eyewear?

Are your sunglasses lenses UV protected & Polarised?

What does polarised mean?

​How do I know which frame fits me the best?

Prescription Lenses

What do I need to order lenses?

Can you make lenses for high powers? Do you offer high index (ultra-thin lenses)?

I don’t see any Bi-Focal lenses on your site. Why?

How do Progressive lenses work exactly?

What are prescription sunglasses?

What are polarised sunglasses?

How is the cost of your lenses determined?

How do I use your prescription tool?

I don’t understand the values in my prescription. Can I send it you instead of providing it online?

What is Pupillary Distance? How can i measure it?

Do you accept contact lens prescriptions for glasses?

Oops! I entered some wrong values in your prescription tool. What should I do now?

Care & Maintenance

I just got my spanking new pair of glasses! How do I take care of them??

What should I NOT do to them?

My glasses keep slipping off my face! How do I fix them?

International Orders & Shipping

How do we ship out international orders?

How long would it take for the package to reach me?

What about import duties?

What are your returns & refund policy for international shipments?

Why can't Glassic pay the duties and taxes for me? I'm willing to pay for them at the time of purchase.

Why am I being charged by the shipping carrier for the duties and taxes? I thought these fees are applied by my country's customs department?

Can Glassic indicate on the customs forms that the package is gift or that it has no value so I don't have to pay any taxes or fees?

The duties and taxes are too expensive! Can I send the package back to you and cancel my order?

Why doesn't Glassic try to estimate the duties and taxes for me so I know how much to expect to pay?