Here are some of the scenarios where you are eligible for replacements:
If your glasses don’t fit you correctly.
If your lenses develop patches/other defects on them. Anything other than scratches.
All our frames & lenses are made from the highest quality materials and we run extensive quality control measures to make sure that your frames & lenses surpass your quality expectation. However, we know that there will probably be certain rare cases where something might not go as you expect it to. You can write to us at email@example.com about any question you have regarding your glasses.
If for some reason the glasses you ordered aren’t working out for you, please send us an email at firstname.lastname@example.org and one of our superhero customer reps will get back to you as soon as possible and help you pick out the frames just for you!
Our frames are manufactured from completely organic raw materials that undergo multiple strengthening processes. Apart from this, the temples are also loaded with a Japanese spring which ensure flexibility & comfort while wearing them. So, it is extremely hard for our frames to break. In the rare event it does, please contact us at email@example.com and we’ll take a look at the nature of the issue and decide on the required action to be taken.
At Glassic, we believe in creating insanely great designs of frames & sunglasses using only the best quality materials. We do all this keeping in mind the price you pay. The main reason why Glassic can price it’s eyewear at affordable rates is because of our revolutionary supply chain. We never have and never will compromise on quality to keep the price down.
Polarised sunglasses are a notch above regular sunglasses because of it’s ability to cut off indirect sources of glare. When the sun’s rays enters the earth, it’s reflected off of various surfaces like the metal bodies of cars, water, road tar etc. Since these indirect sources of glare are cut off, you are presented with a very clear, crisp and pleasing view of your surrounding. All our regular sunglasses come default with a pair of polarised lenses and our prescription sunglasses come with the option of the polarised feature.
We have classified all our products in 3 sizes: Small, Medium & Large. You can use the filter options to filter out the products to match your face size. 80% of people have a Medium face size so, if you aren’t sure, pick this one.
Bi-focal lenses as the name suggests, allow you to focus only at two points - distance & reading. But today, due to the burst of electronic devices such as computers, tablets & phones, we need to look at a new distance known as intermediate distance. It’s the area between ready & distance vision (8-12 inches distance) and is also known as arm’s length distance. It is viewed through the middle of the lens.
Bi-focal lenses do not allow you to read at an intermediate distance because of the line in the middle of the lens and it’s exactly because of this reason that they are considered obsolete today. The best lenses that help you read at all distances are Progressive lenses.
Progressive lenses are also known as multifocal lenses or varifocal lenses. These lenses basically help you look through all distances comfortably and aim to provide the most natural vision to you.
Unlike bifocals, they have no line separating the distance from reading vision. This makes the progression from distance to intermediate & intermediate to reading very smooth and also makes you look younger.
Prescription sunglasses are also known as powered sunglasses. These are basically tinted lenses with your power. It’s highly beneficial for people who have powers and couldn’t wear sunglasses till now. The lens tints that are available are: Gray, Green & Brown.
Polarised sunglasses are up a notch from regular sunglasses because of it’s ability to cut off indirect sources of glare. When the sun’s rays enters the earth, it’s reflected off of various surfaces like the metal bodies of cars, water, road tar etc. Since these indirect sources of glare are cut off, you are presented with a very clear, crisp and pleasing view of your surrounding. All our regular sunglasses come default with a pair of polarised lenses and our prescription sunglasses come with the option of the polarised feature.
Just enter your power and follow the steps. Our tool recognises your power numbers and recommends you to select the thinnest lens material based on that. Following which, it recommends you to select the best coating & add on (optional). Of course, we only recommend your selection and you’re free to choose whichever option you like. Click the boxes within each category to understand what the features & cost of the item are.
For our progressive lenses, there’s an initial additional step that needs to be selected which is the lens design. This basically determines the field of view of a certain lens. Because progressives are a combination of reading & distance vision, the field of view reduces during the manufacturing process. Technological advancements have enabled to increase the field of view. So the wider the field of view, the better the lens.
Pupillary distance is the distance between the pupils of your eyes. Basically, it’s the distance between the centre of both your eyes and it is measured in millimetres. We recommend you to get your PD measured during your eye test. It takes only a couple of minutes & is generally free of charge.
We review every order carefully. But, we won't know if you meant to type 5 instead of 6, for example, so it's important you enter your information carefully and accurately. If we do come across anything ambiguous, we will contact you to clarify. The best way to ensure the accuracy of your prescription is to provide us with a copy of your prescription. You can send this out to firstname.lastname@example.org
Awesome! Don’t worry, there’s nothing to it! Let’s talk about your frame first. Since your frames are made from the finest materials, it’s very easy to maintain them. Just wipe it with the Glassic microfibre cleaning cloth/carrying case occasionally. In the event the frame gets a bit dirty, feel free to put it under running water and use your Glassic microfibre cleaning cloth/carrying case to wipe off the water. It’s that simple!
Next up, lenses. We dispense only Essilor branded lenses. Essilor is the number 1 ophthalmic lens manufacturer in the world! These guys are the inventors & pioneers of the best quality lenses & coatings and are extremely quality conscious. All lenses come with a dual scratch resistant coating by default. The optional anti-reflective coatings come along with water-resistance & a stronger form of scratch resistant coating, making these lenses even more durable!
Therefore, you only need to use the Glassic microfibre cleaning cloth/carrying case to clean those lenses. In the event you feel they need to be cleaned some more, feel free to put the lenses under running tap water and wipe it with the same Glassic microfibre cleaning cloth/carrying case. And don’t worry about your frames getting wet. The material of the frames doesn’t have any effect when put in water for a short period of time.
Never keep your glasses lens down on any surface! Never wipe them with tissue paper, shirt/t-shirt or dupattas/sarees. All these can cause the lenses to scratch. Use only the Glassic microfibre cloth/carrying case to wipe your lenses.
It’s a simple fix! Contact us on email@example.com and we’ll fill you in on what needs to be done.
If you happen to encounter any of the above issues, you will be eligible for a replacement within 1 year.
Scratches on the lenses is not considered a manufacturing defect, rather a problem that arises from handling the glasses. Hence, we cannot cover scratches under our warranty.
Its very unlikely that our frames would break due to a defect. In the event that it does, please contact us at firstname.lastname@example.org and we’ll take a look at the nature of the issue and decide on the required action to be taken.
If we could tell you exactly how much the duties and taxes were going to be, we would be happy to pay them on your behalf. The problem is that there are so many different laws, regulations, and special circumstances that it's extremely hard to estimate them accurately.
Depending on the shipping method you selected, the carrier may pay the duties and taxes on your behalf in order to expedite the delivery of your package. The shipping carrier will then bill you for those duties and taxes afterwards. Sometimes the shipping carrier will charge a fee for this service and apply it to the bill.
Sorry, but no, you can't. If a package is refused and returned to us, we will have to charge the return shipping cost to the intended recipient. Any duties, taxes or other fees will also be charged back to the intended recipient.